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		<h1>Understanding Knowledge Centered Support</h1>
	
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				<p>This video will explain the difference between the the "old way" the help desk did business, 
				and then explain how utilizing a <a href="glossary.html#knowledge" title= " Knowledge base-a special kind of database for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge. To learn more click..."> Knowledge Base</a>  can change your 
				thinking. By eliminating the need to constantly search mulitple areas for previous solutions, a knowledge 
				base simplifies your search to one location. Also, the content provided is based off of 
				<a href="glossary.html#collaboration" title= "Collaboration is working together to achieve a goal. It is a process where two or more people or organizations work together to realize shared goals. Teams that work collaboratively can obtain greater resources, recognition and reward when facing competition for finite	resources." > collaboration</a>, external databases, and previous resolutions.</p>
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